B2B Trade Support

Get in touch with our trade specialists, account managers, and compliance teams.

Business Support Channels

For Manufacturers
Account Management

Dedicated account managers for manufacturers

manufacturers@kasazon.com
Logistics Support

Shipping, warehousing, and delivery inquiries

logistics@kasazon.com
Compliance & Documentation

Trade regulations, customs, and compliance

compliance@kasazon.com
For Buyers
Procurement Support

Product sourcing and order assistance

procurement@kasazon.com
Payment & Billing

Invoices, payments, and billing inquiries

billing@kasazon.com
Delivery & Tracking

Order tracking and delivery status

delivery@kasazon.com
General & Technical
General Support

General platform and account inquiries

support@kasazon.com
Technical Support

Platform technical issues and API access

tech@kasazon.com
Partnerships

Business partnerships and integrations

partners@kasazon.com

Regional Operations

West Africa Hub
Lagos, Nigeria
Kasazon West Africa Operations
Plot 1234, Victoria Island
Lagos, Nigeria
+234 123 456 7890
East Africa Hub
Nairobi, Kenya
Kasazon East Africa Operations
Upper Hill, ABC Towers
Nairobi, Kenya
+254 123 456 789
Global Coordination
Dubai, UAE
Kasazon Global Operations
Dubai Internet City
Dubai, United Arab Emirates
+971 4 123 4567
Business Inquiry Form
Business Hours & Response Times
Business Hours (GMT)
  • West Africa (Lagos):
    Monday - Friday: 8:00 AM - 6:00 PM
    Saturday: 9:00 AM - 1:00 PM
  • East Africa (Nairobi):
    Monday - Friday: 9:00 AM - 7:00 PM
    Saturday: 9:00 AM - 2:00 PM
  • Global (Dubai):
    Monday - Friday: 7:00 AM - 5:00 PM
Expected Response Times
  • Urgent Trade Matters: 1-2 business hours
  • New Business Inquiries: 24 business hours
  • Technical Support: 4-8 business hours
  • General Inquiries: 48 business hours
For urgent trade or delivery matters: Please include "URGENT" in your email subject line and call the relevant regional office.
Emergency Contacts

B2B Trade FAQs

MOQs vary by product and manufacturer. Typical MOQs range from $5,000 to $50,000 depending on the product category. All products clearly display their MOQ requirements on the product listing page. For custom orders or larger volumes, you can contact our procurement team for special arrangements.

Delivery times depend on product availability and destination:

  • From local warehouses: 3-7 business days within the same country
  • Cross-border within Africa: 7-14 business days via AfCFTA routes
  • Direct from manufacturer (not stocked): 30-45 days including production and shipping

All delivery estimates are provided before order confirmation.

Kasazon supports multiple B2B payment methods:

  • Local Currency Payments: Pay in your local currency through licensed financial partners
  • PAPSS: For intra-African settlements in local currencies
  • Bank Transfers: International wire transfers and local bank transfers
  • Letters of Credit: Available for qualified buyers
  • Trade Finance: Structured payment terms through partner institutions

Specific payment options depend on your business verification level and transaction history.

Kasazon coordinates all customs clearance and import procedures:

  • For stocked products: All duties and taxes are included in the quoted price
  • For direct shipments: We provide complete documentation and handle clearance
  • AfCFTA Benefits: Where applicable, we leverage AfCFTA protocols for reduced tariffs
  • Local Compliance: We ensure compliance with destination country regulations

Our trade compliance team handles all documentation, duties calculation, and clearance procedures.

Yes, manufacturers can access multiple African markets through Kasazon:

  • Single Listing, Multiple Markets: List products once, sell across Africa
  • AfCFTA Alignment: Simplified cross-border trade across participating countries
  • Regional Warehousing: Products stocked in strategic hubs for faster delivery
  • Local Compliance: We handle country-specific regulations and requirements

Manufacturers can choose which countries to target based on demand and logistics optimization.

Additional Resources

Explore our business resources and documentation: